Accommodation

GUARANT International (further referred to also as the Meeting Secretariat) has been appointed the official hotel accommodation agent and will gladly handle all related arrangements.

GUARANT International strongly advises all not to work with any unauthorized vendors/companies who may offer you hotel reservation services by phone / e-mail with "discounted meeting rates" and try to obtain your personal data including credit card details.

List of hotels

On-line Accommodation Form
SHOW MAP

Hotel	Price in EUR SGL / DBL	Distance to the Austria Center Vienna

Melia	139 / 159	10 min by walk

Arcotel Kaiserwasser	139 / 159	10 min by walk
NH Danube City	134 / 160	10 min by walk
Austria Trend Lassalle	122 / 143	2 stops by metro

ibis Wien Messe	79 / 97	2 stops by metro

All rates quoted are per room per night including breakfast, 10% VAT and 3,2% city tax. Should VAT or city tax change before the beginning of the Meeting, the Meeting Secretariat will automatically change the price of your hotel room and inform you in writing about the new rate.

Please note that price of accommodation is not included in the registration fees.

Group reservations

Group bookings cannot be made online as different terms and conditions apply. For further information, up to date availability and reservation, please contact the Meeting Secretariat at ins2020secretariat@guarant.cz

Individual reservations

To make a hotel reservation, it is necessary to fill in the On-line Accommodation Form, which is the part of the On-line Registration Form. Your password is the same for both on-line forms.

Reservations will be processed on a “first come, first-served” basis. We recommend booking your accommodation as soon as possible.

A full pre-payment is required to guarantee the reservation. After the full payment has been received, your hotel reservation will be confirmed in writing by e-mail. The full payment must be received on or before a payment due date, otherwise the reservation will be automatically cancelled.

Any change or cancellation of the hotel reservation must be sent in writing at ins2020secretariat@guarant.cz. Do not contact hotels directly.

Extra expenses related to the hotel accommodation must be settled by the guests directly at the hotel reception before their check-out. Hotel may ask for guarantee of extras by credit card preauthorisation or paying deposit.

Cancellation conditions

The following cancellation conditions apply to the cancellation, reduction, shortening and no show of a hotel reservation.

Melia, NH Danube City, Arcotel Kaiserwasser

Cancellations received	Refund
before April 23, 2020	full refund, handling fee of 30 EUR will be deducted
April 24, 2020 – May 25, 2020	50% cancellation fee for each cancelled night will be charged
From May 26, 2020 incl. a no show	100% cancellation fee for each cancelled night will be charged

Austria Trend Lassalle

Cancellations received	Refund
before April 23, 2020	full refund, handling fee of 30 EUR will be deducted
April 24, 2020 – May 10, 2020	50% cancellation fee for each cancelled night will be charged
May 11, 2020 – May 25, 2020	75% cancellation fee for each cancelled night will be charged
From May 26, 2020 incl. a no show	100% cancellation fee for each cancelled night will be charged

ibis Wien Messe

Cancellations received	Refund
before May 25, 2020	full refund, handling fee of 30 EUR will be deducted
May 26, 2020 – June 10, 2020	50% cancellation fee for each cancelled night will be charged
From June 11, 2020 incl. a no show	100% cancellation fee for each cancelled night will be charged

In case of a no show, the room will be kept for the guest until 12 PM of the day following the date of expected arrival; after that the room will be released.

Methods of payment

Accommodation fees must be paid in EUR by one of the following methods:

1. Credit or Debit Card

For credit or debit card payments, please use the On-line Payment System. The system is accessible with the password that you received upon registration. The system accepts the following credit/debit cards: MasterCard/Eurocard, Visa and Diners Club.

2. Bank Transfer

The bank details including the 10-digit variable symbol will be automatically sent to your email address after submitting the accommodation form. Please note that payments without this variable symbol will not be identified and the accommodation will not be confirmed.

Please note that bank transfer payments will only be accepted by April 23, 2020. After this date, only payments by credit/debit cards will be accepted using the On-line Payment System.

All bank transfer amounts should be minus bank charges. Any banking fees accrued from the transfer is the responsibility of each party.